Mattress Firm Broadway

This 5 star review is hands down all due to Ahmed. I had initially purchased my mattress online and there was an issue with the delivery of the base (not working properly). I was annoyed at how the base was left and the people who delivered told me to call the sales people to get it fixed. So I went to the Mattress Firm on Broadway as soon as they opened and Ahmed was the biggest help, he was friendly and mentioned how there have been issues with delivery and online orders, so going into the store is better. Although I ordered online, Ahmed still gave me 5-star service in person. He was honest and I appreciated that having spent a lot on a mattress. He resolved my issue and had them deliver a new base the following day. Props to Angel the delivery guy who brought me the new mattress too. Next time you go to this Mattress Firm ask for Ahmed, he is awesome!

I highly recommend this location to anyone seeking a mattress. My gf and I had an issue with a different delivery and we were in desperate need of a mattress same day. I called this location hoping to get a viable solution. We were so lucky that Matt picked up the phone. He was able to quickly source the same kind of mattress and foundation. More importantly, he and his manager, Steven, were able to coordinate same day delivery. Grateful for their hardwork and commitment to making sure we had something to sleep on same day we walked in. After delivery, we checked in to make sure everything went smoothly. We appreciate the world class service and couldn’t be happier with our decision.

Steven was very helpful and kind in helping me find exactly the mattress I was looking for. It was a great experience and I did not find out until the very end that he was also the manager at the location. I’d recommend this location because of the pleasant experience I had.

Mattress shopping is generally an unhappy experience. You're never certain you're selecting the perfect one, right. Our experience here yesterday was great. Our rep listened to our needs and steered us in the right direction, and we are very pleased with where we ended up.

I came into the Broadway & 71st store with a mattress in mind. I tried it, and knew it wasn't right. Then Ali (MF salesperson) who I mentioned that I had lower-back issues to, and was looking for a 'firm' mattress, invited me to try a Tempur-Pedic. He suggested the "Pro-Adapt Firm" and told me he had one himself, and that it had cured his own back problems - he's a runner. Ali and I talked while I lay on the Pro-Adapt. I knew after 15 minutes that I'd found the best mattress I'd ever own. I've had it for 2 weeks now, and my chronic back pain is gone. It took only 3 days. Put a price on that! Tempur-pedic Pro Adapt Queen mattresses are not inexpensive at roughly $3500, but I am a convert. Next, Ali guided me through the 24 month interest-free financing with a Mattress Firm store card. I never intended to spend as much on a mattress, and I don't often do Google reviews, but this is one, I had to write. I could not be happier with my purchase. I thought I knew what T-P mattresses felt like, because I had tried my nephew's in the late 90s. I didn't. If you've read this far, you're looking for a store and a mattress. Say hello to Ali for me.