Jonathan Adler

For users in Taiwan exploring the 'Home Improvement Store Near Me' category and interested in stylish home decor and gift stores in New York City, consider Jonathan Adler, located at 304 Columbus Avenue (at W 74th St), New York, NY 10023, USA. They can be contacted at (212) 787-0017 or +1 212-787-0017.

Based on recent customer reviews, experiences at the Jonathan Adler store on Columbus Avenue in the Upper West Side of Manhattan appear to be mixed. One customer reported a negative experience when attempting to return candle holders within the 30-day return window, despite having proof of purchase and the items being in their original condition. The customer stated that a refund was refused, and they described the manager's behavior as unprofessional and rude, leading them to strongly suggest shopping elsewhere due to poor customer service and a perceived failure to honor the stated return policy.

In contrast, another customer, who lives in Miami and was looking to send a gift to a friend in NYC, had an overwhelmingly positive experience with an employee named Chris at the same Columbus Avenue store. This customer described Chris as patient and beyond helpful, offering design suggestions and seamlessly putting together a gift order, as well as items for the caller, all over the phone and via text. They expressed immense gratitude for Chris's excellent customer service and indicated they look forward to making future purchases with him.

Environment: The reviews do not provide specific details about the store's physical environment or ambiance.

Services: Jonathan Adler is a retail store selling home decor and gift items. The availability and quality of in-store customer service appear to vary. Phone and text ordering, with design suggestions, are mentioned as a service provided by at least one employee.

Return Policy: Jonathan Adler's stated return policy is "We want you to love your purchase. If for any reason you don’t, you may return most new and unused items within 30 days of purchase for a full refund with proof of purchase." However, one customer reported difficulty in getting this policy honored at the Upper West Side store.

Customer Service: Customer service experiences seem to be inconsistent. One customer encountered a rude and unhelpful manager during a return attempt, while another received exceptional and helpful service from an employee named Chris for a remote purchase.

Promotional Information: No specific promotional information is available in the provided data. Individuals interested in Jonathan Adler's current collections or promotions should visit their website or contact the store directly.

For individuals in Taiwan interested in stylish home decor and gifts from New York City through the 'Home Improvement Store Near Me' category, Jonathan Adler is a retailer to consider. However, it is advisable to be aware of the reported issues with the return policy and the variability in customer service at the Upper West Side location. If considering a purchase, especially remotely, the positive feedback regarding the helpfulness of the employee Chris suggests that the quality of service may depend on the specific staff member encountered.