Tempur-Pedic Flagship Store

Joel was incredibly knowledgeable and fun to talk to. He gave us a complete education on mattresses and took the time find the perfect one to fit our needs. I would recommend him to any other client.

My fiance and I had a great shopping experience with Amir at the UWS flagship. He was so knowledgeable about the products and helped us find the perfect pillow. Ask for Amir the next time you need any new items for your bed!

We had a great experience purchasing a couple of pillows. Joel was extremely knowledgeable and was able to guide us to the right products. We’ll certainly be back in the near future. Thank you!

Joel was absolutely wonderful. We loved our experience and he truly showed us how to use the mattresses, kindly walking me through how to remove my shoulder pain. It made us buy on site which we weren't planning to do. Thank you!

I’ve never felt compelled to leave such a negative review, but my experience here was extremely disappointing. From the moment we arrived, we were repeatedly asked which associate had assisted us on our previous visit. Despite explaining multiple times that we didn’t remember, the questioning continued, making the experience feel more like an interrogation than a helpful consultation. We were serious about purchasing a mattress and were pleased to find one we liked. However, when we sat down to discuss pricing, the interaction took a negative turn. The associate strongly pushed the mattress with an adjustable frame, making it seem like the only viable option. When we mentioned that we wanted to take a night to think it over, his demeanor changed entirely—he seemed disinterested in continuing the conversation and even dismissed the possibility of finding a better price elsewhere, either online or at another location. What stood out the most was the tone in which he spoke—it was unprofessional and made us feel pressured rather than valued as potential customers. This experience left us with no desire to return or proceed with a purchase.