2040 Broadway, New York, NY 10023, USA
I just placed an order so I will follow up in a few months upon delivery, but up to this point Irina Alex spent SO much time helping me with several items until I made a decision. Then she devoted even more time assisting with fabric type and color selections. I wasn’t an easy customer and she was so kind and patient! Sandro Mardkha, the manager, was also honest and helpful the few times we met. The company offered the option of having their delivery service check to ensure the sizing of my new sofa wouldn’t be a problem with the elevator and corridors of my apartment building, which was very reassuring. I can’t say enough great things about the service I received at this store and from these two. I will report on my new sofa when delivered! Thanks Roche Bobois!!! Sofa arrived and is gorgeous. When I had questions about something they responded immediately. I get a million compliments on this beautiful piece of furniture.
For users in Taiwan exploring the 'Home Improvement Store Near Me' category and interested in exclusive, high-quality furniture with exceptional service in New York City, consider Roche Bobois, located at 2040 Broadway, New York, NY 10023, USA. They can be contacted at (212) 799-0090 or +1 212-799-0090.
Based on recent customer reviews, Roche Bobois is renowned for its amazing and unique furniture designs, coupled with impeccable customer service. Customers have highlighted the exceptional assistance provided by staff members like Irina Alex, who is praised for her patience and dedication in helping customers select items and navigate fabric and color choices, even with indecisive buyers. The manager, Sandro Mardkha, is also noted for his honesty and helpfulness.
A significant feature mentioned is the company's thoughtful service of offering a pre-delivery assessment to ensure that large furniture items, such as sofas, will fit into the customer's building's elevator and corridors, providing considerable reassurance.
Upon delivery, customers have been delighted with the quality and appearance of their furniture, with one reviewer describing their sofa as "gorgeous" and receiving "a million compliments" on it. The company is also commended for its immediate response to any post-delivery questions.
Another customer had an excellent experience in the store, where Azi was extremely helpful in describing all the options for a unique sofa they admired and assisted in designing how it would fit into their living room. Azi is recognized for going above and beyond to accommodate all requests and ensuring the high-quality product that Roche Bobois prides itself on providing. This customer warmly recommends visiting Roche Bobois, describing their products as "works of art" with a certain undeniable charm ("je ne sais quoi").
Products: Roche Bobois offers a wide range of furniture with amazing and unique designs, often described as high quality and works of art. Their offerings include sofas, and likely other home furnishings for various rooms.
Staff (Irina Alex, Sandro Mardkha, Azi): The staff are consistently praised for their impeccable service, including being helpful, patient, honest, knowledgeable, and going above and beyond to accommodate customer needs. Irina Alex and Azi are specifically mentioned for their exceptional assistance in product selection and customization. Manager Sandro Mardkha is noted for his honesty and helpfulness.
Services: Roche Bobois offers a pre-delivery service to check the sizing of furniture for apartment buildings, ensuring a smooth delivery process. They also provide assistance with fabric type and color selections and are responsive to post-delivery inquiries.
Features: Key features include exclusive and unique furniture designs, high-quality products, and a strong emphasis on exceptional customer service. Their furniture is often described as artistic and possessing a distinctive charm.
Environment: The store on Broadway in New York City provides an environment where customers can explore their unique furniture designs and receive personalized assistance.
Promotional Information: No specific promotional information was mentioned in the reviews. However, the emphasis on quality, design, and service suggests that Roche Bobois caters to customers looking for high-end and unique pieces. Interested individuals are encouraged to visit their showroom or contact them directly to explore their current collections and any potential offers.
For individuals in Taiwan exploring 'Home Improvement Store Near Me' in New York City for luxurious and uniquely designed furniture with outstanding customer care, Roche Bobois on Broadway is an excellent choice. Their commitment to providing high-quality products and ensuring a seamless and enjoyable shopping experience, from selection to delivery, makes them a premier destination for those seeking exceptional home furnishings.
2040 Broadway, New York, NY 10023, USA
Get directionsI just placed an order so I will follow up in a few months upon delivery, but up to this point Irina Alex spent SO much time helping me with several items until I made a decision. Then she devoted even more time assisting with fabric type and color selections. I wasn’t an easy customer and she was so kind and patient! Sandro Mardkha, the manager, was also honest and helpful the few times we met. The company offered the option of having their delivery service check to ensure the sizing of my new sofa wouldn’t be a problem with the elevator and corridors of my apartment building, which was very reassuring. I can’t say enough great things about the service I received at this store and from these two. I will report on my new sofa when delivered! Thanks Roche Bobois!!! Sofa arrived and is gorgeous. When I had questions about something they responded immediately. I get a million compliments on this beautiful piece of furniture.
Jan 19, 2024 · ivy jacobsonExcellent furniture store with amazing designs. The service is impeccable: we went into this branch and took a shining to a very unique sofa. Azi was extremely helpful with describing all the options and helping us design how to fit the new sofa into our living room. She went above and beyond to accommodate all our requests and ensure we get the high quality product that the store prides itself on providing. We warmly recommend visiting Roche Bobois - their products are works of art with plenty of "je ne sais quoi".
Feb 23, 2024 · Bamzi So Far So GoodWe were looking for a new sofa and worked with Irina Alex. I really want to emphasize Irina’s work: we were hesitant about the color, Irina helped us with that, stopping by at our place and looking at the color scheme of the living room. She knew everything about the product, its fabric, etc. When we finally decided, she was indispensable providing all the details of the delivery process, helping to coordinate everything. It was really a full service (rarely happens nowadays). We are very happy with our sofa, and it’s a pleasure to think that if I need anything else, Irina will always help! Thank you!
Oct 06, 2022 · T LRoche and the redo We are so impressed with Roche Bobois' response to a problem. We had a frustrating experience at Roche regarding a long - very long - time for a chair delivery and what we considered subpar customer service. We have bought nearly all our furniture from Roche Bobois either in Paris or in the U.S. so this was surprising. But then, with sincerity and kindness, Sandro Mardkha, manager at Roche Bobois' flagship store, made everything right again. He swooped in and took care of us in the most seamless and courteous way. Sometimes you judge a place by what they do when they make a mistake. Well, Roche triumphed and we are now more than ever huge fans!
Sep 27, 2022 · Janice HWonderful, welcoming store with beautiful products! We worked primarily with Azi, who is incredibly knowledgeable, helpful, and responsive, but the rest of the staff are also great (shout out to Roch and Sandro). We cannot say enough about how pleased we are with our experiences at the UWS store and the delivery process.
Sep 17, 2022 · Maryann Goldstein
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