Design Within Reach

Absolutely adore the modern furniture at Design Within Reach. The sales associates are extremely helpful without being all salesy and annoying like some other places. They take time to help you find pricing and give valid suggestions on fabrics and leathers for their pieces.

I made a purchase online and did not realize until I received the item that it was the incorrect size. I reached out September 13th to ask if I could exchange for the smaller item. The 15th I was responded to by an agent at this location and was told I'd need to make a second purchase and then initiate the return. Fine, I navigate to the link the agent provided but was annoyed I could not use the same method of purchase I made on the original item as it was a unique link not like the main website. I made the purchase and was told it would take a day or so to get the return label. A few days pass so I reach back out and was responded to saying that the gm needs to approve the return but assured me that it would be sent in a day or so. Another day passes and I just want the return label so I call the main customer service line who tells me all they can do is reach out to the gm once more. Why do I need to talk with this store specifically when I made the purchase online?? Why does it take a week to just return the item? I have since received the replacement item and STILL have the original item waiting to be mailed back! Update: Shout out to Victoria who has been the only rep of the company to ever follow up and see my issue through, to Victoria thank you!

The irony is Design "Within" Reach has taken many iconic designs that are adaptable, flexible, and sustainable, and made them rigid and unaffordable. Their associates will always find a reason to refuse you a replacement part, and would rather have you throw away an entire shelving unit, rather than sell you a simple piece. They have, in fact, made most of the designs they sell and made them inaccessible.

I love this location ! This is only one I go if I need anything ! People working there are super nice ! I was there just for armchair and Juline help me , super super nice woman showing all option and just she was amazing with help and decision ! You can tell she had great style and know what to put together . Just great location with great people ! Thank You again Juline .

I had an amazing experience with Wendy as I assisted my client with purchasing furniture for his new place. She was attentive and knowledgeable of all the product and swatches. I highly recommend visiting this location and asking for Wendy.