336 East 86th St, New York, NY 10028, USA
Elijah, was the person who helped me resolve a problem with a mattress. He was professional and went above and beyond his responsibilities to make a customer satisfied. He provided excellent customer service!!! He was very knowledgeable about the mattresses and was able to recommend the best one for my elderly MOM who needed a mattress with certain specifications. he even took the time to call my Mom and reassure her that she will be comfortable and it will be delivered ASAP. I recommend Elijah highly if you are looking for excellent customer service in buying a mattress!!!!
Mattress Firm Upper East Side is located at 336 East 86th St, New York, NY 10028, USA. You can contact them at (646) 981-1093 or +1 646-981-1093.
Customer reviews for Mattress Firm Upper East Side consistently highlight the exceptional customer service and knowledgeable staff, particularly praising individuals named Elijah and Matthew Soto.
One reviewer commended "Elijah" for his professionalism and willingness to go "above and beyond" to resolve a mattress problem. They emphasized his excellent customer service, knowledge of mattresses, and ability to recommend the best option for their elderly mother. They also appreciated Elijah's personal touch, noting that he even called their mother to reassure her about the delivery. They highly recommended Elijah for anyone seeking excellent customer service when buying a mattress.
Another reviewer had a "great experience" purchasing a Purple mattress with "Matthew Soto." They appreciated Matthew's "zero pressure" approach and his ability to explain the "pros and cons" of various mattresses. They described the transaction as "easy" and the delivery as "super fast." They also highly recommended purchasing from Mattress Firm and specifically asking for Matthew Soto.
Based on these reviews, Mattress Firm Upper East Side offers a wide selection of mattresses with exceptional customer service. They are known for their knowledgeable and helpful staff, particularly Elijah and Matthew Soto, who provide personalized assistance and ensure customer satisfaction.
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Mattress Firm Upper East Side is highly recommended for individuals seeking a wide selection of mattresses with exceptional customer service. Their knowledgeable and helpful staff, particularly Elijah and Matthew Soto, provide personalized assistance and ensure a smooth and stress-free purchasing experience. Potential customers can expect a professional and satisfying experience.
336 East 86th St, New York, NY 10028, USA
Get directionsElijah, was the person who helped me resolve a problem with a mattress. He was professional and went above and beyond his responsibilities to make a customer satisfied. He provided excellent customer service!!! He was very knowledgeable about the mattresses and was able to recommend the best one for my elderly MOM who needed a mattress with certain specifications. he even took the time to call my Mom and reassure her that she will be comfortable and it will be delivered ASAP. I recommend Elijah highly if you are looking for excellent customer service in buying a mattress!!!!
Mar 24, 2025 · nadia kidermanHad a great experience purchasing my new Purple mattress with the sales professional named Matthew. There was zero pressure to buy a mattress that didn’t suit my preference. Very knowledgeable and explained all the pros and cons of each mattress I had asked about. Easy transaction and super fast delivery. Would highly recommend purchasing your next mattress at Mattress Firm. Ask for Matthew Soto.
Feb 04, 2025 · Andrew PlazaAzim was great he is a true professional. He explained everything and assisted me in making my purchase. I am excited to receive my new mattress and my adjustable frame. Thank you to Azim for his professional and cordial demeanor. I will be returning for my Sleepy bed.
Mar 15, 2025 · Ruth M IldefonsoIt was a very nice experience. The sales agent was very informative and did not try to overcharge us. He was professional and answer all questions asked without seeming to be bothered. He was a great salesman. Thanks to him we have decided to buy an additional bed from Mattress firm for the second Bedroom. Our salesperson was Arnaldo. Best salesperson I have encountered in a long time.
Oct 18, 2024 · Pearl StroudAfter going to several stores I landed in this one , and I met Arnaldo. He patiently showed me several mattresses and frames and gave me his genuine honest feedback. He also helped me obtain a fair price which I greatly appreciated . Overall I had a great experience finalizing my purchase. I would definitely recommend this location and ask for Arnaldo.
Dec 09, 2024 · Frankie G
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