1276 Lexington Ave, New York, NY 10028, USA
I must say the service here was excellent! Our salesperson, Yahj, walked us through the store and provided all the information we needed to choose the best bed, delivery service, and accessories for our needs. I dislike feeling pressured to make a purchase, but that was not the case here; he took his time and offered valuable insights that helped us make our decision without feeling rushed, which was amazing. We haven't received the bed yet, but I hope the delivery and setup process is as smooth as our experience in the store. Nice touch we got water while shopping no champagne!! Lol great customer service
Mattress Firm Lexington Avenue is located at 1276 Lexington Ave, New York, NY 10028, USA. You can contact them at (646) 849-5847 or +1 646-849-5847.
Customer reviews for Mattress Firm Lexington Avenue consistently praise the excellent service and comfortable mattress selection, highlighting the friendly and knowledgeable staff.
One reviewer specifically commended "Yahj," their salesperson, for providing "all the information we needed to choose the best bed, delivery service, and accessories for our needs." They appreciated Yahj's patient and informative approach, noting that they did not feel pressured to make a purchase. They described the experience as "amazing" and highlighted the "valuable insights" that helped them make their decision. They also mentioned the "nice touch" of being offered water while shopping and expressed hope that the delivery and setup process would be as smooth as their in-store experience.
Another reviewer stated that they "always feel so comfortable to get the service of Mattress Firm." They described the staff members as "quite affable and willing to help their customers" and expressed satisfaction with the bed itself.
Based on these reviews, Mattress Firm Lexington Avenue offers a comfortable and stress-free mattress shopping experience with excellent customer service. They are known for their knowledgeable and friendly staff, particularly Yahj, who provides valuable insights without pressuring customers. They offer a wide selection of beds and accessories, and customers consistently report positive experiences.
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Mattress Firm Lexington Avenue is highly recommended for individuals seeking a comfortable and stress-free mattress shopping experience with excellent customer service. Their knowledgeable and friendly staff, particularly Yahj, and their wide selection of comfortable beds make them a trusted choice for mattress purchases. Potential customers can expect a positive and informative shopping experience.
1276 Lexington Ave, New York, NY 10028, USA
Get directionsI must say the service here was excellent! Our salesperson, Yahj, walked us through the store and provided all the information we needed to choose the best bed, delivery service, and accessories for our needs. I dislike feeling pressured to make a purchase, but that was not the case here; he took his time and offered valuable insights that helped us make our decision without feeling rushed, which was amazing. We haven't received the bed yet, but I hope the delivery and setup process is as smooth as our experience in the store. Nice touch we got water while shopping no champagne!! Lol great customer service
Mar 09, 2025 · Annaly LopezI always feel so comfortable to get the service of Mattress Firm. The staff members are quite affable and willing to help their customers. The bed itself is also very satisfying.
Jan 13, 2025 · Sung Yoon RiGreat customer service with Monica! She really cared and ensured we had the perfect mattress to better our sleep. Would highly recommend.
Mar 21, 2025 · Nicholas CiaccaAvoid Mattress Firm at All Costs – Horrible Service and Defective Products!!! I deeply regret ever stepping foot into Mattress Firm. I purchased a mattress from their store, and it turned out to be defective with noticeable sagging. Instead of resolving the issue, the store and customer service team played a ridiculous blame game, sending me in circles. The store salesperson told me to contact customer support, and when I reached out to customer support, they sent me right back to the store. Neither side took any responsibility or made any effort to address the problem. Despite providing clear evidence of the defect, they refused to waive the $250 return fee, claiming it was still within the 120-day trial period. A defective product is not a trial issue – it’s a breach of trust. Their behavior is appalling and shows complete disregard for their customers. They’re nothing but thieves, happy to take your money and leave you stranded with a defective product. Stay far away from this company – they do not care about their customers or the quality of their products. Don’t waste your time or money with Mattress Firm. You deserve better than this sham of a company!
Dec 01, 2024 · Stav shThe salesman Azim was very helpful and professional. He really went out of his way to make sure i got what I wanted. A frame I wanted was no longer available and he adjusted the price on another one. Very satisfied with Azim and Mattress Firm.
Jan 24, 2025 · Dennis R
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