244 E 77th St, New York, NY 10075, USA
Toby is truly a lamp whisperer! He gently massaged, corrected, tweaked and poked like a chiropractor until our very crooked leaning floor lamp got into upright, fly right shape. Took about 10 minutes... after we'd spent hours trying to level it with felt pads. His place is tiny and charming, your lamp will make new friends!!
Toby Clarity Lighting is located at 244 E 77th St, New York, NY 10075, USA. You can contact them at (212) 288-9345 or +1 212-288-9345.
Customer reviews for Toby Clarity Lighting present a mixed picture, highlighting both Toby's expertise in lamp repair and concerns regarding customer service and timely repairs.
One reviewer described Toby as "truly a lamp whisperer," praising his ability to "gently massage, correct, tweak and poke" their crooked floor lamp until it was upright. They noted the speed and efficiency of the repair, stating that it took only "about 10 minutes" after they had spent hours attempting to fix it themselves. They also described the shop as "tiny and charming."
However, another review indicates a significant customer service issue. It states that "Toby has not resolved Complaint Number 21684177 filed with the Better Business Bureau on May 8, 2024." The complaint details a "Failure to repair a floor lamp in a timely manner" and notes that "Repeated calls to the business were ignored."
Based on these reviews, Toby Clarity Lighting specializes in lamp repair. Toby is known for his skill and expertise in repairing lamps, as evidenced by the positive review. However, there are significant concerns regarding customer service and timely repairs, as indicated by the unresolved Better Business Bureau complaint.
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Potential customers should be aware of the reported customer service issues before engaging Toby Clarity Lighting. While Toby's expertise in lamp repair is evident, the unresolved Better Business Bureau complaint raises concerns about timely repairs and communication. It is advisable to discuss repair timelines and communication expectations clearly before entrusting any lamps to this business.
244 E 77th St, New York, NY 10075, USA
Get directionsToby is truly a lamp whisperer! He gently massaged, corrected, tweaked and poked like a chiropractor until our very crooked leaning floor lamp got into upright, fly right shape. Took about 10 minutes... after we'd spent hours trying to level it with felt pads. His place is tiny and charming, your lamp will make new friends!!
Feb 20, 2024 · Kyle McCarthyToby has not resolved Complaint Number 21684177 filed with the Better Business Bureau on May 8, 2024. Failure to repair a floor lamp in a timely manner. Repeated calls to the business were ignored.
Jun 01, 2024 · Michael BlinderI brought a very expensive lamp to get fixed and it was a total waste of energy and time the guy, I believe he goes by the name Toby, didnt fix it right, had to bring it back to him like 2 or 3 times. and to add insult to injury, he scratched it on top, damaging lamp the guy was incompetent and apart from that he was super creepy!!! and after that he didn't want to take responsibility for not fixing lamp (fire hazard, anyone!!) And damaging antic paint!
Jan 18, 2024 · Pituso XHonesty, Honesty, Honesty!!! I was having issues with a kitchen light and I was told to go to Clarity Lighting. I took my light fixture in and met Toby who gave me his honest opinion. He told me it would be cheaper for me to get a new fixture then to have him fix it. He could've just taken my money and fixed it, but his honesty sent me in a better direction. I would recommend you take your lighting problems to Toby, he'll do right by you. You don't see a lot of this in business anymore sadly. Thank you Toby!
Nov 10, 2022 · Dan DempseyI had two lamp issues in as many weeks. The first one Toby did a quick fix for me and did not charge me. The second one was a little more complex as Toby had to fix a lamp I had just rewired and did so at a very fair price. Toby is knowledgeable, affable and fair. Clarity Lighting is a shop where you enter as a customer and leave as a friend...with a quality repair.
Jul 21, 2018 · Edward Nasiatka
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