747 Columbus Ave, New York, NY 10025, USA
Beatrice is the world's best customer service provider. Her intelligence, sensitivity and unbelievable responsiveness (even after hours!) is amazing. Delivery app was super useful. The whole experience was great and made the process smooth from start to finish. The delivery guys were great as well.
Mattress Firm Columbus Avenue is located at 747 Columbus Ave, New York, NY 10025, USA. You can contact them at (212) 864-1828 or +1 212-864-1828.
Customer reviews for Mattress Firm Columbus Avenue consistently praise the exceptional customer service, both in-store and during delivery, as well as the helpful and knowledgeable staff.
One reviewer highlighted "Beatrice" as "the world's best customer service provider," praising her intelligence, sensitivity, and "unbelievable responsiveness," even after hours. They also found the delivery app "super useful" and described the entire experience as "great" and "smooth from start to finish." They also noted the delivery guys were "great."
Another reviewer commended "Steven" for being a "great associate to work with," describing him as "personable, caring and patient." They spent close to two hours selecting a bed and found Steven's "expertise" to be "invaluable." They also praised the delivery crew for being "on-time, quick and professional." They expressed overall satisfaction with the experience, noting that it was "much less stressful than anticipated."
Based on these reviews, Mattress Firm Columbus Avenue offers a wide selection of mattresses with exceptional customer service. They are known for their knowledgeable and helpful staff, particularly Beatrice and Steven, and their efficient and professional delivery service.
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Mattress Firm Columbus Avenue is highly recommended for individuals seeking a wide selection of mattresses with exceptional customer service. Their knowledgeable and helpful staff, efficient delivery service, and commitment to customer satisfaction make them a trusted choice for mattress purchases. Potential customers can expect a professional and stress-free experience.
747 Columbus Ave, New York, NY 10025, USA
Get directionsBeatrice is the world's best customer service provider. Her intelligence, sensitivity and unbelievable responsiveness (even after hours!) is amazing. Delivery app was super useful. The whole experience was great and made the process smooth from start to finish. The delivery guys were great as well.
Feb 19, 2025 · julie newton cucchiIn-store: Steven was a great associate to work with -- personable, caring and patient. We spent close to 2 hours selecting a bed and his expertise was invaluable. Highly recommended. Delivery: the crew was on-time, quick and professional. We were very happy with the overall experience, which was much less stressful than anticipated.
Feb 16, 2025 · Joel SheltonGreat experience! The sales expert Anthony at the. Columbus Ave location was very helpful and very knowledgeable! Listened carefully to our needs, and budget, answered all of our questions to the extent and executed a perfect fit for both my husband, expected bundle of joy and myself! Can’t wait for our delivery to arrive !
Feb 22, 2025 · Amanda MarquezI had a great experience at this store today. Elijah was super attentive and went above and beyond to help me find a mattress and adjustable base to suit my needs. He listened to what I wanted, walked me through the options, and helped me get the best bang for my buck. It was refreshing that he didn't oversell like some salesmen do, but was focused on selling me something that I would be happy with.
Jan 22, 2025 · Kathleen ChalumeauAnthony was very helpful with helping me to pick a mattress for my kids. He even helped with the boxes to the curb. He helped me get a discount that ended by calling his manager to get approval. He was patient while I asked questions. I highly recommend you getting a mattress with him.
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