10 E 38th St Second Floor, New York, NY 10016, USA
Purchased a table from m2l. Paid premium dollars. Paid a lot for delivery and installation. Lifted the table to clean under it and legs fell apart! Upon contacting them, I was told I must have moved it incorrectly! Finally convinced them to have installers come look at it and they said they had left small screws loose! Store acknowledged no regard for additional half day we had to sit around to have installation guys to come back. Said it was our responsibility to make sure the guys were doing installation right when they were there. Agent was rude on the phone and told us we needed to learn how to handle delicate furniture. Plus finding similar pieces at other stores for lot less and way better service made us wish we had never gone to m2l.
M2L, located at 10 E 38th St Second Floor, New York, NY 10016, is a furniture store specializing in designer furniture. As a "Home Improvement Store Near Me" option, this store offers a curated selection of modern and contemporary pieces. You can reach them at (212) 832-8222 or +1 212-832-8222.
Customer reviews present a mixed view of M2L. Some customers have had negative experiences regarding product quality and customer service. Specifically, there are reports of furniture falling apart after delivery and installation, with the store initially attributing the damage to improper handling. Customers also reported rude behavior from staff and a lack of accountability for installation errors. This is contrasted with reports of finding similar products at other stores for better prices and service.
However, other customers have praised the store's ambiance and setup, describing it as having "perfect vibes." They also highlight the staff's friendliness, helpfulness, and product knowledge. These customers emphasize the exceptional quality of the furniture and express satisfaction with their shopping experience, finding inspiration in the store's decor.
Features of M2L:
Prospective customers are advised to carefully consider the reported quality and service issues before making a purchase. It is recommended to thoroughly inspect any furniture before purchasing and clarify delivery and installation details with the store. Contacting the store directly for detailed information about product specifications, warranty policies, and service procedures is essential.
10 E 38th St Second Floor, New York, NY 10016, USA
Get directionsPurchased a table from m2l. Paid premium dollars. Paid a lot for delivery and installation. Lifted the table to clean under it and legs fell apart! Upon contacting them, I was told I must have moved it incorrectly! Finally convinced them to have installers come look at it and they said they had left small screws loose! Store acknowledged no regard for additional half day we had to sit around to have installation guys to come back. Said it was our responsibility to make sure the guys were doing installation right when they were there. Agent was rude on the phone and told us we needed to learn how to handle delicate furniture. Plus finding similar pieces at other stores for lot less and way better service made us wish we had never gone to m2l.
Jul 26, 2014 · GutguyI encourage everyone to visit the space. The perfect vibes and set up.. The staff is amicable, helpful and knowledgeable of their products. The quality of the furniture is truly exceptional. I am pleased every single time I pay a visit to this wonderful shop and love getting ideas and inspired by the deco.
Aug 21, 2018 · AllthingspenyNice 2nd floor space with lots of natural light and beautiful pieces by Jaime Hayon, Harvey Probber and Eileen Grey to name a few. The sales staff is very knowledgeable and friendly.
Aug 15, 2018 · tasha manesMy experience honestly could not have been better, I am very pleased with M2L. I love the items I purchased. The delivery men were both professional and kind. Attentative staff.
Aug 21, 2018 · gigi jaimeid leave a 0 if i could awful customer service 1st time visting with family and wont be returning
Nov 07, 2023 · Zeenie W
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