Alexander & Sons Upholstery

For users in Taiwan exploring the 'Home Improvement Store Near Me' category and interested in upholstery services in New York City, consider Alexander & Sons Upholstery, located at 410 E 64th St, New York, NY 10065, USA. They can be contacted at (212) 750-1040 or +1 212-750-1040.

Based on recent customer reviews, Alexander & Sons Upholstery offers reupholstery services with varied customer experiences. One customer had a highly positive experience working with Jeffrey, the owner, on reupholstering a set of four dining chairs. They found the Upper East Side location convenient and chose this business based on consistently high reviews and a reputation for top-notch service and quality craftsmanship. While their initial quote was slightly higher than others, Jeffrey was willing to work with the customer to find a suitable price. The customer praised Jeffrey's exceptional communication and expertise throughout the fabric selection process, including providing valuable insights and swatch books. The project was completed on time, and delivery was accommodated to the customer's schedule. Even a minor issue was quickly resolved, demonstrating Jeffrey's commitment to customer satisfaction. The overall experience was described as exceptional, with a strong recommendation for anyone needing reupholstery services in New York City.

However, another customer reported a very frustrating experience with the same business owner. This customer dropped off fabric and pillow forms for two pillows, requesting zippers and receiving a quote of $150 per pillow with zippers and a two-week turnaround time. The job took over a month. Upon pickup, the pillows were made without zippers, and the corners showed poor workmanship, appearing damaged. The owner then attempted to charge $200 per pillow and only accepted checks, which was not disclosed beforehand. The customer was extremely upset with the service, quality of work, and treatment, feeling that expensive fabric was essentially destroyed. They strongly criticized the business owner's professionalism and the quality of the final product.

Services: Alexander & Sons Upholstery offers reupholstery services for furniture, including dining chairs, and also undertakes custom projects such as making pillows.

Staff (Jeffrey - Owner): Jeffrey, the owner, is described as highly expert, professional, communicative, and committed to customer service by one reviewer. However, another reviewer found him unprofessional, difficult to work with, and prone to issues with pricing and quality.

Quality of Work: One customer praised the quality craftsmanship in reupholstering dining chairs. In contrast, another reported poor workmanship on custom-made pillows.

Pricing: While one customer found the pricing reasonable and appreciated Jeffrey's willingness to work within a budget, another experienced issues with overcharging and felt the final price did not match the initial quote or the quality of work.

Communication: One reviewer highlighted exceptional communication throughout the reupholstery process. The other reviewer did not specifically comment on communication during the process but was clearly dissatisfied with the final interaction regarding pricing and quality.

Turnaround Time: One project was completed on time as expected, while another custom order took significantly longer than the initial estimate.

Payment: The business reportedly only accepts checks, which may not be disclosed upfront.

Environment: One customer found the Upper East Side location convenient and visited the workshop in person. No other details about the environment are provided.

Promotional Information: No specific promotional information is available in the provided data. The contrasting customer experiences suggest that while some customers have been highly satisfied with their reupholstery services, others have encountered significant issues with custom projects and business practices. Potential customers may want to seek detailed quotes, clarify all project specifications and payment methods upfront, and possibly request to see examples of past work before committing to their services.

For individuals in Taiwan exploring 'Home Improvement Store Near Me' in New York City for upholstery services, Alexander & Sons Upholstery on the Upper East Side presents a mixed record based on the available reviews. While some customers have had exceptional experiences with high-quality reupholstery, others have reported significant problems with custom work and unprofessional business practices. It would be prudent to carefully consider these contrasting experiences and conduct thorough due diligence before engaging their services.